Shipping & collection
Whether you are ordering a kit for a quiet moment at home or waiting for a piece you have made in the studio, here is how delivery and collection work.
Webshop orders
Available delivery options and the shipping price for your address are shown at checkout before you pay. Any free-shipping offer will also appear there. Please check the delivery address and contact details when placing your order.
For pre-orders, including our advent calendar, the expected dispatch period is stated on the product page. Dispatch and delivery are separate: transit time begins once the parcel has been handed to the carrier. Follow the delivery information in your order and dispatch emails.
Collecting an order
If collection is available for your order, select it at checkout. Wait for the ready-for-collection message and follow the location and collection instructions in it. Please bring your order number.
Your finished pottery
Pieces made in our Pinch Pot Cafés and pottery classes need time to dry, be fired and glazed. The process and expected waiting time depend on your experience. Follow the information provided during your visit or course, and wait until your pieces are confirmed ready.
Collect your pieces at the location stated in your collection message. Please have your pottery reference or booking details ready.
Shipping pieces from a pottery class
If you would like your finished course pieces sent to you, order our shipping service per piece so the weight is calculated correctly. A packing and handling fee applies, with shipping calculated at checkout based on your address. Pieces are sent after firing; allow an additional 1–2 weeks for handling.
Questions or damage in transit
If a parcel is delayed or arrives damaged, write to hello@yonobi.com with your order number. For damage, please include photos of the parcel, packaging and contents and keep the packaging while we look into it. We will help you find the next step.
Uncollected parcels
Not collecting or refusing a parcel is not, on its own, notice of withdrawal. Please tell us whether you wish to withdraw or have the parcel sent again. Where non-collection is not due to an error on our side, you pay the agreed cost of resending. If you withdraw, we may deduct the actual direct cost of the return shipment, provided you were informed before purchase that you bear return costs. We do not add a handling fee. If the return is due to our error, we cover the necessary resending costs.