Customer service
We are here to help you make room for clay. Contact us with questions about our Pinch Pot Cafés, pottery wheel classes, gift cards, home kits or webshop orders.
Contact
YŌNOBI · CVR 44024144
Nybrogade 28, st., 1203 København K, Denmark
hello@yonobi.com · +45 71 99 41 90
Pinch Pot Café
Visit us in Copenhagen, Aarhus or Odense for two hours of hand-building. Your experience includes clay, tools, tutorials, glazing and firing, with staff on hand to guide you. Small clay is DKK 275, Medium DKK 335 and Large DKK 365. Takumi is DKK 385 per person and includes a drink and snack.
See clay sizes, prices and what is included · Find a café and book a table
Pottery wheel classes
Our pottery wheel classes take place in Copenhagen. Find dates, prices, duration and what is included on each course page. Please follow your booking confirmation for the meeting place and time.
Changes, cancellations & returns
For a café booking, use the booking confirmation to see your cancellation terms and how to change your reservation. For pottery wheel classes, our current terms allow cancellation and a refund within 24 hours of purchase; after that, the booking is binding. If we cancel a class, you can choose a refund or an alternative class/voucher.
Physical webshop goods, including kits and advent calendars, are covered by the statutory 14-day right of withdrawal. Notify us within 14 days of receipt, then return the goods within a further 14 days. We do not offer an additional voluntary return period. The conditions for physical goods, classes and gift cards are explained separately on our returns page.
Read about cancellations, returns and refunds
Gift cards
New gift cards are valid for three years from purchase. If an older card was sold with a longer validity period, that period still applies. Use your gift card for the experience described when it was purchased. See our guide for finding the code, giving the card and using it.
Orders & finished pieces
For a webshop order, please include your order number. For pottery you have made with us, tell us the studio, date of your visit or course, and your pottery reference if you have it. A photo can also help us identify your piece.