Terms and conditions
GENERAL INFORMATION
Yonobi
Nybrogade 28, st. 1203 Copenhagen
CVR: 44024144
TLF.: + 45 71 99 41 90 or 52 11 96 50
EMAIL: hello@itsyonobi.com
Established in 2016
TERMS AND CONDITIONS
Welcome to Yonobi. Here you will find any relevant information about terms and condition when shopping at itsyonobi.com.
PURCHASE OF PRODUCTS
When purchasing products on itsyonobi.com you must fill on your personal information such as name, address, and payment information. Note, that a purchase made on itsyonobi.com is not binding until we have accepted your purchase. You will receive a confirmation on your order via e-mail. Please note that this is not the final order confirmation.
The order is not accepted until it is approved and the items registered in our stock. You will then receive an order and shipping confirmation.
If you have any further questions please contact us on telephone No. + 45 71 99 41 90 or 52 11 96 50 Monday - Friday between 11 - 18, or write a mail to hello@itsyonobi.com.
PAYMENT
At Yonobi you can pay with VisaDankort, Visa, Mastercard, Visa Electron, American Expres, and PayPal.
FREIGHT WITHIN DENMARK
The shipping is free in all of Denmark for orders over 499,-, under 499,- shipping cost is from 30,- (exclusive of Greenland, the Faeroe Islands) to your nearest Post office or post box.
You might also want to pick up the item yourself - free of freight costs at our studio in Copenhagen. Your order can be picked up by appointment at our store. The Store address: Nybrogade 28, st. 1203 Copenhagen.
WE SHIP WORLDWIDE
Itsyonobi.com ships worldwide. All consignments to foreign countries, you choose the delivery method and the costs will appear from the order confirmation before you pay.
DAMAGED PARCELS?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item is no longer in stock.
TIME OF DELIVERY
If you order before 12 AM we will do our best to send your order the same day. Should there be delays at the shipping carrier Yonobi cannot, however, be held responsible. Please note that parcels to Bornholm and other smaller islands in some cases can be up to 3 days on their way.
Guidelines regarding times of delivery.
Denmark 1-4 working days
Scandinavia approx. 1-6 working days
Europe approx. 2-5 working days
USA approx. 5-10 working days
Japan approx. 4-10 working days
RETURN POLICY
You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:
YŌNOBI
Nybrogade 28, st.
1203 Copenhagen
Denmark
Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at hello@itsyonobi.com as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase.
Items of a certain size or fragility picked up in our shop at Nybrogade 28, st. 1203 Copenhagen must be personally delivered in the shop as well.
Classes bought at Yōnobi can be refunded within 24hours of purchase, after that the booking and payment is binding. After the 24hours deadline we don't offer refunds of classes. Cancelled classes won't be refunded, but you will receive a voucher for a new class.
Gift cards, including pottery class gift cards, is valid for 5 years, and can't be refunded or exchanged.
WANT TO RETURN A GIFT?
If you have received a gift, which has been bought from YŌNOBI and you wish to return the product we can exchange it for another product of the equivalent value. The gift cannot be exchanged for cash.
Products purchased in our physical shop in Copenhagen, can be returned within 30 days and exchanged for another product or a gift card, no refund.
Sale items can’t be returned or refunded. If there is a manufacturing problem please contact the company which produced the product.
Classes bought at Yōnobi can be refunded within 24hours of purchase, after that the booking and payment is binding. Cancelled classes won't be refunded, but you will receive a voucher for a new class.
GIFTS
At Yonobi we wrap your products as a present, without extra charge. Simply write it in the comment field at your order and the product will be gift wrapped. Do you want the order sent directly to the receiver of the gift - simply just enter his or her address.
GIFT CARDS
At Yonobi it is possible to purchase a gift card which can be used in our online as well as physical store. When your order is fulfilled you will receive an e-mail with the gift card for you to print, you can also choose to come by the store and pick up a physical gift card. The gift card is valid for five years after the date of purchase. It is possible to spend some of the money and save the rest for later. In this case, you will receive an e-mail with the remaining value. Gift cards, including pottery class gift cards can't be refunded or exchanged for cash.
Pottery Classes
Your booking is binding, and it's not possible to switch classes once booked. If the class gets canceled, you will receive a voucher for a new class or you can get your money refunded.
Classes can be refunded within 24hours of purchase, after that the booking and payment is binding.
COMPLAINTS?
We hope you are all satisfied – if not, please contact us + 45 71 99 41 90 on weekdays between 10 AM to 3 PM or send us an e-mail: hello@itsyonobi.com.
Yonobi trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.
COOKIES
At Yonobi we use cookies to optimize our website and make your visit as easy as possible. A cookie is a small file which the website contains on your computer. The cookie identifies your computer and not you as a person. The cookies job is to let the website know when you return as a visitor. The cookie doesn't compromise the safety and you are at all time in your right to turn off the function in your browser. A cookie can in no way harm your computer.
NEWSLETTERS
At Yonobi you are able to join our mailing list at the button of the website. When joining you will receive newsletters and other information from us. This service can be switched off at any time if you don't wish to receive newsletter anymore. You can unsubscribe at the top and bottom of the newsletter.