Customer Service

You are always more than welcome to contact us

  • Call us on +45 71 99 41 90
  • Mail us at hello@itsyonobi.com
  • Or use the contact formula at the bottom.

Mail are answered within 24 hours on weekdays.

FAQ 

WE SHIP WORLDWIDE

WANT TO MAKE A PURCHASE?
When purchasing a product on Yonobi you will receive an e-mail confirmation. Please note that the order is not accepted until we have double checked that the requested product is in stock. After this, you will receive a final order and shipping confirmation.

PAYMENT
At Yonobi you can pay with VisaDankort, Visa, Mastercard, Visa Electron, American Express and PayPal.

GIFTS
At Yonobi we wrap your products as a present, without extra charge. Simply write it in the comment field at your order and the product will be gift wrapped. Do you want the order sent directly to the receiver of the gift - simply just enter his or her address.

GIFT CARDS
At Yonobi it is possible to purchase a gift card which can be used in our online as well as physical store. When your order is fulfilled you will receive an e-mail with the gift card for you to print, you can also choose to come by the store and pick up a physical gift card. The gift card is valid for five years after the date of purchase. It is possible to spend some of the money and save the rest for later. In this case, you will receive an e-mail with the remaining value.

RETURN POLICY

You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:

YŌNOBI
Nybrogade 28
1203 København.
Danmark

Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at hello@itsyonobi.com as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase. 

Items of a certain size or fragility picked up in our shop must be personally delivered in the shop as well. 

YŌNOBI
Nybrogade 28
1203 København.
Danmark

WANT TO RETURN A GIFT?

If you have received a gift, which has been bought from YŌNOBI and you wish to return the product we can exchange it for another product of the equivalent value. The gift cannot be exchanged for cash.

Products purchased in our physical shop in Copenhagen, can be returned within 30 days and exchanged for another product or a gift card, no refund.

Sale items can’t be returned or refunded. If there is a manufacturing problem please contact the company which produced the product.


DAMAGED PARCELS?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item is no longer in stock. 

COMPLAINTS?
We hope you are all satisfied – if not, please contact us + 45 71 99 41 90 on weekdays between 10 AM to 3 PM or send us an e-mail: hello@itsyonobi.com


Yonobi trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.

CONTROL OF MATERIALS/PRODUCTION

Via this link you can get an overview of what materials our artists use in their production of tableware. Everything is control by The Danish Veterinary and Food Administration.